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Drive owner loyalty through one service experience platform

Xtime increases customer retention by transforming the ownership experience for service departments and OEMs, increasing customer satisfaction while boosting dealer revenue and profitability. Xtime's Spectrum, the industry’s first fully integrated, cloud-based system, helps dealerships create an outstanding ownership experience and turn one-time customers into repeat buyers. From the first touchpoint to checkout and beyond, Spectrum creates the high-quality experience customers expect and drives the growth dealerships need.

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  • Capture and drive service business through the industry’s premier scheduling and shop management tool
  • Take control of the service lane process with instant access to menus, inspections, recalls, tires and service history
  • Manage recall campaigns, loaner cars, time-slot discounting, lost souls recapture, service reminders and seasonal specials
  • Turn digital multi-point inspections into increased shop efficiency, boosted revenues and increased customer satisfaction
  • Integrate with DMS, OEM, VinSolutions' Connect CRM, telematics and owner portals
  • Offer consistent menus and pricing throughout all service tools
  • Seamlessly coordinate internal and external scheduling processes
  • Provide centralized customer access to service history and recommendations
  • Instantly communicate with dealership chat
  • Visualize and target unsold shop capacity
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The dealer's biggest profit center is fixed operations

Fixed Ops account for only 11% of the average dealership's revenue but generate 47% of its gross profit. Yet only a third of service visits in the U.S. take place at a dealership. By improving the service experience, dealers improve retention, increase revenue and ultimately grow their profitability.

See the study

Ready to get started?

We're here to help! Learn more about Xtime Spectrum or other Cox Automotive brands and solutions.

  • Looking for a demo?
  • Have a question about how this offering works with other Cox Automotive solutions?
  • Ready to become a client?

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